DILVO LUXURY – Terms of Service

Last Updated: 10th November, 2025

1. Overview

This website is operated by DILVO LUXURY. Throughout the site, the terms “we”, “us”, and “our” refer to DILVO LUXURY.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and content contributors.
If you do not agree to these Terms, you may not access the website or use any of our services.


2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use this site, or have parental/guardian consent.

You may not use our products or services for any unlawful, fraudulent, or unauthorized purpose.

By using this site, you confirm that all information you provide is accurate and complete.


3. Online Store Terms

You may not transmit worms, viruses, malware, or any harmful code.
A breach of these Terms will result in immediate termination of Services.
We reserve the right to refuse service to anyone, at any time, for any reason.


4. Products & Services

Products may be available exclusively online and in limited quantities.
We make every effort to display product images and colors accurately, but exact accuracy cannot be guaranteed due to device variations.

We reserve the right to discontinue, limit, or change the sale of any product at any time.
All product descriptions and pricing are subject to change without prior notice.


5. Pricing & Payments

All prices listed on the website are in Sri Lankan Rupees (LKR), inclusive of applicable taxes unless otherwise stated.

Payment must be made in full before dispatch of any order.
We reserve the right to refuse or cancel orders if fraudulent activity is suspected or if incorrect information is provided.

Payments are securely processed through third-party payment providers. DILVO LUXURY does not store credit or debit card details.


6. Orders & Billing Accuracy

We reserve the right to refuse, cancel, or limit any order at our discretion.
Restrictions may apply to multiple orders placed under the same account, billing address, or credit card.

You agree to provide current, complete, and accurate information for all purchases.
If your order is cancelled, we will notify you using the contact details provided at checkout.


7. Shipping & Delivery

Shipping and delivery times are estimates only; we are not responsible for delays outside our control.
Once an order is dispatched, title and risk transfer to the customer.

Customs duties, taxes, or import fees (if applicable) are the responsibility of the buyer.
For more details, please refer to our Shipping Policy.


8. Returns & Exchanges

Returns and exchanges are accepted in accordance with our Return & Exchange Policy.
Certain items, including undergarments, bodysuits, and final sale items, are non-returnable for hygiene and clearance reasons.


9. Third-Party Tools & Links

We may provide access to third-party tools or links “as is” and “as available” without any warranties.
DILVO LUXURY is not responsible for the content, products, or actions of third-party websites.
You are responsible for reviewing their terms and privacy policies before engaging with them.


10. User Content & Feedback

By submitting comments, reviews, or other content, you grant DILVO LUXURY a worldwide, royalty-free, non-exclusive license to use, reproduce, publish, and distribute such content.

You must not use false information or impersonate others.
We may, but are not obligated to, monitor, edit, or remove unlawful, offensive, or misleading content.


11. Accuracy of Information

Occasionally, there may be errors, inaccuracies, or omissions in product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct such errors and update information at any time without prior notice.


12. Prohibited Uses

You are prohibited from using this site or its content:

  • For unlawful purposes

  • To solicit or encourage unlawful activity

  • To violate intellectual property rights

  • To harass, abuse, or discriminate against others

  • To transmit malicious code or engage in hacking

  • To spam, scrape, or engage in fraudulent activities

  • To interfere with the security features of the website or Service

Violation of these Terms may result in suspension or termination of your account.


13. Disclaimer of Warranties

The Service and all products are provided “as is” and “as available.”
We make no guarantees that the Service will be uninterrupted, secure, or error-free.
We do not warrant that the quality of products will meet your expectations.


14. Limitation of Liability

DILVO LUXURY, its affiliates, employees, and suppliers shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, data, or goodwill.

Our total liability to you shall not exceed the amount paid by you for the product(s).
Some jurisdictions do not allow limitations on implied warranties; in such cases, our liability will be limited to the maximum extent permitted by law.


15. Indemnification

You agree to indemnify and hold harmless DILVO LUXURY, its affiliates, partners, and employees against any claims, damages, or expenses arising out of your breach of these Terms or violation of any law or third-party rights.


16. Intellectual Property

All content, logos, trademarks, images, and software are the exclusive property of DILVO LUXURY or its licensors.
You may not reproduce, distribute, or exploit our intellectual property without prior written consent.


17. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue to be valid and enforceable.


18. Termination

These Terms are effective unless terminated by either party.
You may terminate by ceasing use of the website.
We may terminate your access immediately if you breach these Terms.
Termination does not affect any obligations incurred prior to termination.


19. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.


20. Entire Agreement

These Terms and any other policies posted on our website constitute the entire agreement between you and DILVO LUXURY, superseding any prior agreements or communications.


21. Changes to Terms of Service

We reserve the right to update, modify, or replace these Terms at any time.
Your continued use of the site constitutes acceptance of any revised Terms.


22. Contact Information

For questions about these Terms, please contact us:
📧 support@dilvoluxury.com