Last updated: 10th November 2025
At Dilvo Luxury, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or make a purchase from us.
By using our website (www.dilvoluxury.com) (the “Site”), you agree to the practices described in this Policy.
We may collect the following categories of personal information when you interact with our Site:
a) Identity Data – name, title, date of birth, and gender.
b) Contact Data – billing address, delivery address, email address, and phone number.
c) Financial Data – payment card details (securely processed via trusted third-party providers; we do not store full card details).
d) Transaction Data – order details, purchase history, refunds, and account activities.
e) Technical Data – IP address, browser type, operating system, device identifiers, and cookies.
f) Usage Data – how you interact with our Site, such as browsing behavior, preferences, and search history.
g) Marketing & Communication Data – your preferences for receiving updates, offers, and other marketing communications.
We collect personal data in the following ways:
Direct Interactions – when you create an account, place an order, subscribe to our newsletter, or contact our support team.
Automated Technologies – through cookies and analytics tools when you browse our Site.
Third Parties – including payment providers, delivery partners, analytics providers (e.g., Google Analytics), and advertising platforms.
We use your personal data only when permitted by law and primarily for the following purposes:
To process and deliver your orders efficiently.
To communicate with you regarding purchases, accounts, or support queries.
To personalize your shopping experience and recommend products you may love.
To improve our website, services, and marketing efforts.
To prevent and detect fraud, unauthorized transactions, and misuse of our Site.
To comply with legal and regulatory obligations.
We may share your data with trusted third parties that help us operate our business, including:
Payment Processors (e.g., Shopify Payments, Stripe, PayPal).
Delivery and Courier Partners to ensure timely and safe deliveries.
IT and Hosting Providers for secure data storage and website operations.
Marketing Platforms to send promotional updates and offers (only with your consent).
We will never sell or rent your personal data to any third party.
We take your data protection seriously:
We use SSL encryption, firewalls, and secure servers to safeguard personal information.
All payments are processed through secure third-party gateways; we never store complete card details.
While we implement strict security measures, no online transmission can be guaranteed 100% secure.
Our Site uses cookies and similar technologies to:
Enable essential functions like shopping cart and checkout.
Analyze performance and user behavior to enhance the user experience.
Deliver relevant promotions and personalized ads.
You can disable cookies via your browser settings; however, some site features may not function properly. For more information, please refer to our Cookie Policy.
We retain your personal data only for as long as necessary to fulfill the purposes stated in this Policy, including accounting and legal compliance.
For marketing communications, we retain your details until you choose to unsubscribe.
Depending on your jurisdiction (e.g., UK GDPR, EU GDPR, or Sri Lankan data protection laws), you may have the right to:
Request access to your personal data.
Correct or update your information.
Request deletion of your data (“Right to be Forgotten”).
Object to or restrict processing, including direct marketing.
Request data portability.
Withdraw consent at any time (where processing is based on consent).
To exercise these rights, please contact us at hello@dilvoluxury.com.
As we use global service providers such as Shopify and other trusted partners, your personal data may be transferred and stored outside your country, including in Canada or the United States. These transfers are safeguarded with appropriate data protection measures.
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted immediately.
We may update this Privacy Policy periodically. All updates will be published on this page, and continued use of our Site constitutes acceptance of any changes.
For questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us at:
INSTGRAM
TIKTOK
REDEFINE MODERN LUXURY IN MEN’S FASHION BY CREATING TIMELESS DESIGNS THT BLEND SOPHISTICATION, CRAFTSMANSHIP, AND INDIVIDUALITY – EMPOWERING EVERY MAN TO EXPRESS CONFIDENCE AND ELEGANCE IN HIS OWN UNIQUE WAY.
